Help Center
How can we help?
Send us a note and we will help with your account, swing analysis, Premium subscription, bookings, or on-course features.
Email supportevan@birdiebooker.ca
Account and sign-in
If you cannot sign in, confirm that you are using the email connected to your BirdieBooker account. Include the email address on the account when you contact support, but never send your password.
Swing analysis
For the clearest analysis, record one complete swing in good light with the golfer's full body and club visible. Down-the-line or face-on camera angles work best. Keep the camera still and avoid trimming away the setup or finish.
Premium subscription
Premium purchases and renewals are managed by Apple. You can view, change, or cancel your subscription in Settings on your iPhone under your Apple Account and Subscriptions. Use Restore Purchases in BirdieBooker if an active subscription is not showing.
Bookings and tee times
For an existing reservation, include your confirmation code and the course name when contacting us. Course-specific cancellation and refund rules may apply.
Location and shot tracking
GPS features require Location Services to be enabled for BirdieBooker. Measurements can vary with device signal and should be treated as estimates.
Privacy and account deletion
You can permanently delete your BirdieBooker account from Profile in the mobile app. Review our Privacy Policy for details about data collection, retention, and your choices. Deleting your account does not cancel an Apple subscription; manage that separately in your Apple Account settings.